Privacy Policy
Last updated: 20 May 2026
This privacy policy explains how Nest ("we", "us", "our") collects, uses, and protects personal information about landlords, tenants, property managers, and contractors who use the Nest platform via the web app at nest28.co.uk and the Nest mobile app.
Nest is operated from the United Kingdom and acts as a data controller for the personal information described below, in accordance with the UK GDPR and the Data Protection Act 2018.
Information we collect
- Account details — your name, email address, role (landlord, tenant, manager, contractor), phone number (optional), and profile picture (optional).
- Property and tenancy data — property addresses, tenancy assignments, manager assignments, and any photographs or documents you upload in connection with a maintenance case.
- Maintenance cases and messages — case descriptions, photographs, in-app messages between participants, and audit events relating to status changes.
- Payment information — handled by Stripe. We do not store full card numbers. We retain Stripe customer and subscription identifiers, invoice metadata, and the amount and status of platform charges (subscription fees, coordination fees).
- Device and notification data — Expo push notification tokens, device platform (iOS / Android), and basic diagnostic logs.
How we use this information
- To operate the maintenance workflow you signed up for.
- To bill your subscription and coordination fees through Stripe.
- To send transactional notifications (email and push) about cases, messages, quotes, and account activity.
- To prevent fraud, abuse, and breaches of our terms.
- To comply with legal obligations, including tax record-keeping and responses to lawful requests.
Who we share information with
We share personal data only with service providers that help us run Nest. These include:
- Supabase (database, authentication, file storage).
- Stripe (payments).
- Resend (transactional email).
- Expo (push notification delivery).
- Vercel (web app hosting).
Contractor contact details (phone, email, address) are never exposed to landlords or tenants through the platform — managers coordinate communication on their behalf.
How long we keep it
We retain personal information for as long as your account is active. When you delete your account, your personal details (name, email, phone, profile picture) are anonymised. Case history, invoices, and audit logs are retained as required by UK tax and record-keeping laws (typically six years) but no longer reference you personally.
Your rights
Under the UK GDPR you have the right to access, correct, port, restrict, or erase your personal data, and to object to its processing. You can exercise most of these rights directly inside Nest from the settings page, or by emailing us at support@nest28.co.uk. If you are unhappy with how we handle your data you may complain to the Information Commissioner's Office (ico.org.uk).
Account deletion
You can delete your account from the Settings page in either the web or mobile app. Deleting your account immediately cancels any active subscription, removes your personal information, and prevents future sign-in. Records that we are legally required to keep are retained in anonymised form.
Contact
Questions about this policy can be sent to support@nest28.co.uk.